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Whether you’re launching a new brand or scaling an established business, SerafinTech has a plan to keep your website fast, secure, and running smoothly.
There's One Thing AI Can't Do: Maintenance. That Still Needs a Human Behind the Wheel.
We really feel lucky to have found Stef. The guy is amazing. We've worked with other developers before so we have a frame of reference and Stef can do it all, his code is super cle...
Stef is just phenomenal! He's always so quick to respond no matter how busy he gets and he's always on top of any requests we have for him. You can tell he truly has a passion for ...
We have worked with Serafin Designs for our website development and maintenance for the last few years, and have always appreciated the expertise Stef brings to the table. His know...
Frequently Asked Questions
Each maintenance plan builds on the one before it. Silver covers essential WordPress maintenance, Chromium adds WooCommerce support, backups, troubleshooting, and help desk time, Titanium adds advanced WooCommerce monitoring, security, payment, and integration support, and Platinum adds deeper infrastructure, staging, hosting, vendor, and advanced application support.
You can review the full scope of each plan before signing up.
Silver is best for standard WordPress websites that need routine updates, monitoring, security scans, database optimization, and reporting.
Chromium is better suited for WooCommerce websites or sites that need more hands-on troubleshooting and support.
Titanium is designed for active WooCommerce stores that rely heavily on checkout, payments, integrations, security, and uptime.
Platinum is intended for more complex or high-volume WooCommerce environments that require advanced infrastructure support, staging management, hosting coordination, vendor escalation, and ongoing technical oversight.
Maintenance plans are intended to maintain and support your existing website. New features, redesigns, custom development, major functionality changes, large-scale content work, and other project-based development are not included unless specifically stated in your plan.
Additional work can be quoted separately or billed at the applicable hourly rate with prior approval.
We monitor covered websites for availability and investigate issues that fall within the scope of your maintenance plan.
If an update causes a problem, we may roll back the affected change and troubleshoot the issue. Higher-tier plans also include additional support for critical WooCommerce, checkout, payment, security, hosting, and integration-related issues.
Response priority and the level of troubleshooting provided depend on your selected plan.
Hosting fees are not included with our maintenance plans unless they are part of a separate agreement.
Backup coverage depends on your plan. We verify that an appropriate recovery point is available before performing updates, while dedicated off-site backup management is included only with plans that specifically list it.
Platinum plans also include hosting support and coordination when hosting-related issues affect the website.
Yes, but you must notify us before another developer, designer, freelancer, or third party makes changes that could affect the website’s code, plugins, theme, integrations, staging environment, or infrastructure.
Unapproved changes can directly affect site stability and may fall outside the scope of your maintenance plan. Any cleanup, debugging, or rollback required because of those changes may be billed separately.
No. Google Analytics, Google Tag Manager, Google Ads, Google Merchant Center, Google Search Console, SEO management, conversion tracking, email marketing, and similar marketing platforms are not included in our website maintenance plans unless separately contracted.
If we notice an issue with one of these services while working on your website, we may let you know as a courtesy.
Yes. If your website’s needs change, your maintenance plan can be reviewed and adjusted accordingly.
For example, a growing WooCommerce store may eventually require more advanced monitoring, troubleshooting, security, or infrastructure support than a lower-tier plan provides.
Yes. You can cancel your maintenance plan at any time.
Services stop upon cancellation unless otherwise agreed upon. Maintenance plan payments are non-refundable, and any additional work already approved or completed remains billable.
Each plan has its own detailed overview that explains exactly what is included, what is excluded, and the level of support provided.
You can review the individual Silver, Chromium, Titanium, and Platinum plan pages before enrolling. All maintenance plans are also subject to our Maintenance Plans Terms of Service.
